Contact Us

We’re here to help 🤍

At SUGARPOLLY, we are committed to providing a smooth and enjoyable shopping experience. Whether you have a question about your order, need help choosing the right size, or want more information about a product, our team is happy to assist you.

Customer Support

For all inquiries including orders, shipping, returns, or product questions, please contact us via email:

Email: hello@sugarpolly.com

Our customer support team aims to respond within 24–48 business hours. During weekends, holidays, or peak sales periods, response times may be slightly longer.

Before Contacting Us

To help us assist you as quickly as possible, please include the following details in your message:

  • Your order number
  • The email address used to place the order
  • A clear description of your request
  • Photos (if your inquiry is about a damaged, incorrect, or defective item)

Order & Shipping Support

If your order has already been shipped, please allow 24–72 hours for tracking information to update.

If you need help checking your order status, feel free to reach out and we will assist you.

Returns & Refunds

For return or refund requests, please contact us first before sending any item back.

Our team will review your request and provide return instructions if your return is approved.

Items sent back without prior authorization may not be accepted.

Business Information

SUGARPOLLY
1000 Brickell Ave, Suite 715
Miami, FL 33131
United States

Please note: This is not a return address.
For returns or order issues, please contact us first at hello@sugarpolly.com

Thank You

Thank you for choosing SUGARPOLLY. We truly appreciate your support and look forward to assisting you whenever you need help.