Shipping policy
At SUGARPOLLY, we are committed to making your shopping experience smooth from checkout to delivery. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–5 business days after payment has been confirmed.
Please note that processing time may be longer during holidays, promotional events, or high-volume periods.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Estimated Delivery Time
Estimated delivery time is usually 7–15 business days after your order has been shipped.
Delivery times are estimates only and may vary depending on your location, shipping carrier, customs clearance, holidays, weather, or other circumstances outside of our control.
Shipping Rates
Shipping rates are calculated and displayed at checkout.
Available shipping options may vary depending on your delivery address and order total.
Common shipping options may include:
- Standard Shipping: Calculated at checkout
- Free Shipping: Available for eligible orders or promotions
- Expedited Shipping: Available when offered at checkout
Tracking Your Order
Once your order ships, a tracking number will be sent to the email address used at checkout.
Please allow 24–72 hours for tracking information to update after the shipping confirmation email is sent. In some cases, tracking may take longer to show movement while the package is being transferred between carriers.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
Once an order has been processed or shipped, we may no longer be able to update the shipping address.
SUGARPOLLY is not responsible for lost, delayed, or returned packages caused by incorrect or incomplete address information provided by the customer.
Shipping Delays
While we do our best to deliver orders on time, delays may occur due to carrier issues, customs inspections, holidays, weather conditions, or other unexpected situations.
If your tracking has not updated for several days, please contact us and our customer support team will be happy to help check the status of your order.
Lost or Missing Packages
If your package shows as delivered but you have not received it, please first check your mailbox, front desk, parcel locker, building reception, nearby delivery area, or with neighbors.
If you still cannot locate your package, please contact us at:
Our team will assist you with the next steps.
Split Shipments
Some orders may be shipped in separate packages to help deliver items faster.
If your order is split into multiple shipments, you may receive more than one tracking number. There is no additional shipping charge for split shipments.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or additional fees may be charged by your local customs authority.
These fees are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
Once an order has been processed, packed, or shipped, we may no longer be able to make changes or cancel the order.
Contact Information
For shipping questions or order support, please contact us:
SUGARPOLLY
Email: hello@sugarpolly.com
Business Address:
1000 Brickell Ave, Suite 715
Miami, FL 33131
United States
Please note: This is not a return address.
For returns or order issues, please contact our customer support team first at hello@sugarpolly.com
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