Terms of service
Welcome to SUGARPOLLY. By visiting our website, browsing our products, or placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before using our website.
1. Overview
This website is operated by SUGARPOLLY. Throughout the site, the terms “we,” “us,” and “our” refer to SUGARPOLLY.
By using our website or purchasing from us, you agree to be bound by these Terms of Service, as well as any policies referenced on our website, including our Shipping Policy, Return Policy, and Privacy Policy.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian.
You agree not to use our website, products, or services for any unlawful, harmful, or unauthorized purpose.
3. Product Information
We do our best to display product photos, colors, sizes, descriptions, pricing, and availability as accurately as possible.
However, product colors may appear slightly different depending on your device screen, lighting, or display settings. Fit and measurements may also vary slightly depending on fabric, cut, and style.
We reserve the right to update, change, or discontinue any product at any time without prior notice.
4. Orders & Payments
When placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Suspected fraudulent or unauthorized payment activity
- Incorrect or incomplete customer information
- Product unavailability
- Pricing, product, or inventory errors
- Unusual order activity
If your order is canceled, we will notify you using the email address provided at checkout.
5. Pricing & Promotions
All prices are listed in the currency displayed on our website at checkout.
We reserve the right to change prices, discounts, promotions, and product availability at any time without notice.
Promotional codes must be applied before checkout is completed. We cannot guarantee that discounts can be added after an order has already been placed.
6. Shipping & Delivery
Shipping and delivery times are estimates only and may vary due to carrier delays, customs processing, holidays, weather, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
SUGARPOLLY is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
7. Returns & Refunds
Returns and refunds are handled according to our Return Policy.
Please contact us before sending any item back. Items returned without prior approval may not be accepted.
For return or order support, please contact us at:
8. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
Once an order has been processed, packed, or shipped, we may no longer be able to make changes or cancel the order.
9. Accuracy of Website Information
We make every effort to ensure that the information on our website is accurate and up to date. However, errors may occasionally occur, including errors in product descriptions, prices, promotions, availability, or shipping information.
We reserve the right to correct any errors, update information, or cancel orders if any information on the website is inaccurate.
10. User Conduct
You agree not to use our website or services to:
- Violate any laws or regulations
- Infringe upon the rights of others
- Submit false, misleading, or fraudulent information
- Upload or transmit harmful code, malware, or viruses
- Interfere with the security or operation of the website
- Attempt to gain unauthorized access to our systems
We reserve the right to restrict or terminate access if misuse is suspected.
11. Intellectual Property
All website content, including text, product images, logos, graphics, designs, layout, and other materials, is owned by or licensed to SUGARPOLLY and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use any website content without our written permission.
12. Third-Party Links
Our website may contain links to third-party websites, apps, or services. These links are provided for convenience only.
We are not responsible for the content, policies, products, or services of third-party websites. Please review their terms and policies before using them.
13. Limitation of Liability
To the fullest extent permitted by law, SUGARPOLLY shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services.
This includes but is not limited to website interruptions, delays, shipping issues, product misuse, unauthorized access, or loss of data.
14. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, or that all product information will always be complete, accurate, or current.
15. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you agree to the collection and use of information as described in that policy.
16. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time by posting the updated version on our website.
Your continued use of the website after changes are posted means you accept the updated terms.
17. Contact Information
For questions about these Terms of Service, please contact us:
SUGARPOLLY
Email: hello@sugarpolly.com
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